This Privacy Policy explains how SN Clean Ltd collects, uses, stores and protects personal data when you contact us, request a quote or use our website.
Who We Are
SN Clean Ltd provides commercial and specialist cleaning services for businesses, property managers, estate and letting agents, facilities managers, block management companies, construction companies and other organisations.
For the purposes of UK data protection law, SN Clean Ltd is the data controller for the personal data collected through this website and through our business communications.
What Personal Data We Collect
We may collect and use the following types of personal data:
- Name
- Business name
- Job title or role
- Email address
- Phone number
- Site address or service location
- Information about your cleaning requirements
- Information submitted through our contact forms or quote request forms
- Communication history with us
- Website usage data, such as IP address, browser type, device information and pages visited
- Cookie and analytics data, where applicable
We do not intentionally collect special category personal data through our website. Please do not submit sensitive personal information through our contact forms unless it is necessary for your enquiry.
How We Collect Personal Data
We collect personal data when you:
- Submit a contact form or quote request form
- Contact us by email, phone or through social media
- Request information about our services
- Book or discuss a site survey
- Communicate with us as a client, supplier or business contact
- Visit our website and interact with cookies or analytics tools
How We Use Your Personal Data
We use your personal data to:
- Respond to enquiries and quote requests
- Arrange site surveys or service discussions
- Prepare quotations and service proposals
- Provide commercial and specialist cleaning services
- Manage client relationships and business communications
- Process invoices, payments and account records
- Improve our website, services and customer experience
- Maintain website security and prevent misuse
- Comply with legal, accounting and regulatory obligations
We do not sell your personal data.
Lawful Basis for Processing
We process personal data under one or more of the following lawful bases:
- Contract – when processing is necessary to provide a quote, discuss services, enter into an agreement or deliver services.
- Legitimate interests – when we respond to business enquiries, manage client relationships, improve our website and operate our business.
- Legal obligation – when we need to keep business, accounting or legal records.
- Consent – where required, for example for certain non-essential cookies or marketing communications.
Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand website usage and improve performance.
Some cookies are necessary for the website to function. Other cookies, such as analytics or marketing cookies, may require your consent depending on how they are used.
More information is available in our Cookie Policy.
Who We Share Your Data With
We may share personal data with trusted third parties where necessary for business, service delivery or legal purposes. These may include:
- Website hosting and IT service providers
- Email and communication providers
- Form, CRM or enquiry management tools
- Accounting, bookkeeping and payment providers
- Insurance, legal and professional advisers
- Cleaning operatives, supervisors or subcontractors where required to deliver services
- Regulators, authorities or law enforcement where required by law
We only share personal data where necessary and expect our service providers to protect it appropriately.
International Transfers
Some service providers we use may process personal data outside the UK. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place in line with UK data protection requirements.
How Long We Keep Your Data
We keep personal data only for as long as necessary for the purpose for which it was collected.
Typical retention periods may include:
- Website enquiries: up to 24 months after the last communication
- Client and service records: for the duration of the client relationship and as required for business records
- Accounting and invoice records: normally up to 6 years
- Marketing consent records: until consent is withdrawn or the data is no longer required
- Website analytics data: according to the settings of the analytics tools used
We may keep data for longer if required for legal, regulatory, insurance or dispute resolution purposes.
How We Protect Your Data
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.
These measures may include secure website hosting, access controls, password protection, software updates, limited access to business systems and appropriate internal procedures.
Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to certain types of processing
- Request restriction of processing
- Request transfer of your personal data
- Withdraw consent where processing is based on consent
To exercise your rights, please contact us at info@snclean.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your personal data is handled.
Marketing Communications
We may contact business clients or business contacts with relevant service information where permitted by law.
You can ask us to stop sending marketing communications at any time by contacting info@snclean.co.uk.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before providing personal data.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.
Contact Us
If you have any questions about this Privacy Policy or how we handle personal data, please contact:
SN Clean Ltd
Email: info@snclean.co.uk
Phone: 020 7870 7846
Website: https://snclean.co.uk