These Commercial Cleaning Terms explain how SN Clean Ltd manages quotations, bookings, access, payments, cancellations and service responsibilities for commercial and specialist cleaning work.
Who We Are
SN Clean Ltd provides commercial and specialist cleaning services for businesses, property managers, estate and letting agents, facilities managers, block management companies, construction companies and other organisations.
In these Commercial Cleaning Terms, “SN Clean”, “we”, “us” and “our” refer to SN Clean Ltd. “Client”, “you” and “your” refer to the business, organisation or person requesting or receiving our services.
Scope of Services
SN Clean Ltd may provide commercial cleaning, specialist cleaning, deep cleaning, communal area cleaning, office cleaning, carpet cleaning, hard floor cleaning, end of tenancy cleaning, biohazard cleaning, post-construction cleaning and related cleaning services.
The exact scope of work will depend on the service requested, the site condition, access arrangements, risk level, location, frequency of cleaning and any written quotation or service agreement provided by SN Clean Ltd.
Quotations and Estimates
Any quotation or estimate provided by SN Clean Ltd is based on the information available at the time.
A quotation may be based on information supplied by the client, photographs, site descriptions, floor area, service frequency or a site survey.
We reserve the right to amend a quotation if the information provided is inaccurate, incomplete or if the condition of the site is materially different from what was originally described.
Site Surveys
For some services, we may recommend or require a site survey before confirming the final price, scope of work or method of cleaning.
A site survey helps us assess access, cleaning requirements, health and safety considerations, staffing levels, equipment needs, materials, parking, waste issues and any site-specific risks.
Booking Confirmation
A booking is only confirmed when the scope of work, price, date, time and any specific service requirements have been agreed by SN Clean Ltd.
We may confirm bookings by email, written message, quotation, service agreement or other business communication.
Submitting a website form or requesting a quote does not automatically create a confirmed booking.
Client Responsibilities
The client is responsible for providing accurate information about the site and the cleaning requirements.
This may include information about:
- Site address and access arrangements
- Parking or loading restrictions
- Security procedures
- Alarm systems, keys, fobs or access codes
- Water and electricity availability
- Waste disposal arrangements
- Known hazards or restricted areas
- Biohazards, sharps, bodily fluids, pest activity or contamination
- Fragile, valuable or sensitive items
- Any site rules, permits or induction requirements
The client must inform SN Clean Ltd of any known risks before work begins.
Access to the Site
The client must ensure that SN Clean Ltd and its operatives have safe and reasonable access to the site at the agreed time.
If our team cannot access the site, or if access is delayed due to circumstances outside our control, additional charges may apply.
If keys, fobs, alarm codes or access instructions are provided, the client remains responsible for ensuring they are accurate and functional.
Health and Safety
SN Clean Ltd aims to carry out work safely and professionally.
Where required, we may use risk assessments, method statements, COSHH information, PPE, safe working procedures and site-specific instructions.
We reserve the right to refuse, pause or stop work if we believe the site is unsafe, if there is an undisclosed hazard, or if the work cannot be completed safely.
Hazardous or Specialist Conditions
Some sites may require specialist assessment, additional PPE, specialist chemicals, extra time, additional staff or a revised quotation.
This may apply to sites involving:
- Biohazards
- Bodily fluids
- Sharps or needles
- Heavy contamination
- Pest activity
- Hoarding or extreme clutter
- Fire, flood or water damage
- Mould or strong odours
- Unsafe structures or restricted areas
- Post-construction dust or debris
- High-level cleaning or work at height
If hazardous or specialist conditions are discovered after arrival, we may revise the quotation or stop work until the appropriate arrangements are agreed.
Cleaning Standards
SN Clean Ltd will make reasonable efforts to deliver the agreed cleaning services to a professional standard.
The final result may depend on the condition, age, material, staining, wear, damage or previous maintenance of the surfaces or items being cleaned.
We cannot guarantee that all marks, stains, odours, limescale, mould, adhesive, paint, contamination or damage can be fully removed.
Equipment and Materials
Unless agreed otherwise, SN Clean Ltd may provide the cleaning equipment and materials required for the agreed service.
In some cases, the client may be required to provide access to water, electricity, waste disposal facilities, storage space or site-specific equipment.
Where specialist products or machinery are required, this may be reflected in the quotation.
Out-of-Hours Work
SN Clean Ltd may provide cleaning outside normal business hours, depending on availability and site requirements.
Out-of-hours work may require additional access arrangements, security instructions, parking details or site contacts.
Additional charges may apply for evening, weekend, urgent, emergency or short-notice work.
Cancellations and Rescheduling
If you need to cancel or reschedule a confirmed booking, you should contact us as soon as possible.
Cancellation or rescheduling fees may apply where work has already been scheduled, staff have been allocated, materials have been purchased, access arrangements have been made or short notice is given.
SN Clean Ltd may also need to reschedule work due to circumstances outside our control, including staff illness, vehicle issues, severe weather, site access problems, safety concerns or emergencies.
Payments
Payment terms will be set out in the quotation, invoice, service agreement or written communication provided by SN Clean Ltd.
Unless otherwise agreed, invoices must be paid by the due date stated on the invoice.
For some services, we may require a deposit, upfront payment or staged payment before work begins.
Late Payments
If payment is not received by the due date, SN Clean Ltd may pause further work, withhold future services, charge reasonable recovery costs or apply interest where permitted by law.
The client remains responsible for paying all agreed charges for services provided.
Changes to the Scope of Work
If the client requests additional work, changes to the agreed service, extra areas, additional cleaning tasks or a different service frequency, this may result in additional charges.
SN Clean Ltd will aim to confirm any material changes to price or scope before carrying out additional work.
Complaints and Service Issues
If you are unhappy with any aspect of our service, please contact us as soon as possible so that we can review the issue.
Where appropriate, we may request photographs, site details or access to inspect the area concerned.
We will make reasonable efforts to resolve genuine service concerns, but we may not be responsible for issues caused by pre-existing damage, poor maintenance, restricted access, third-party interference or conditions outside the agreed scope of work.
Damage and Liability
The client should inform SN Clean Ltd in advance about fragile, valuable, unstable, damaged or sensitive items or surfaces.
SN Clean Ltd will take reasonable care when carrying out services. However, we are not responsible for pre-existing damage, wear and tear, unstable fixtures, poor installation, hidden defects, unsuitable materials or damage caused by incorrect information provided by the client.
Any claim for damage should be reported as soon as possible after the service.
Subcontractors and Operatives
SN Clean Ltd may use employees, operatives, trusted subcontractors or specialist partners to deliver services.
Where subcontractors or specialist partners are used, SN Clean Ltd will aim to ensure that the work is delivered professionally and in line with the agreed service requirements.
Waste and Disposal
Unless agreed in writing, waste removal, rubbish clearance, hazardous waste disposal or bulky item removal is not included as part of standard cleaning services.
Where waste disposal is required, this should be agreed in advance and may involve additional charges or third-party providers.
Insurance
SN Clean Ltd aims to maintain appropriate business insurance for the services it provides.
Clients should also maintain suitable property, business and contents insurance for their premises, assets and operations.
Force Majeure
SN Clean Ltd will not be responsible for delays or failure to perform services caused by events outside our reasonable control.
This may include severe weather, accidents, illness, transport disruption, access restrictions, emergencies, power or water failure, site closure, supply issues or other unforeseen events.
Privacy and Data Protection
Where personal data is collected or used in connection with enquiries, quotations, bookings or service delivery, it will be handled in line with our Privacy Policy.
Please read our Privacy Policy for more information about how we collect, use, store and protect personal data.
Changes to These Terms
SN Clean Ltd may update these Commercial Cleaning Terms from time to time.
The latest version will be available on this page.
Governing Law
These Commercial Cleaning Terms are governed by the laws of England and Wales.
Any disputes relating to these terms or the services provided will be subject to the courts of England and Wales.